Dodgy power companies...

When we bought our house, we didn't know who was supplying the electricity and gas - we asked the estate agent and they didn't know. We probably wanted to switch suppliers, but that seemed to require knowing who your current supplier was to start with. So, we figured we'd just wait until we got a notice of some sort from a power company so we could pay the bill and then switch suppliers. Yesterday, more than 6 weeks after living in the house, we got a "final notice" from Mercury Energy saying that they would disconnect our power within a week if we hadn't paid our bill. This was the first thing we'd heard from them. So, last night we rang them up to organise to pay the bill. All fine and good, we thought.

Except that, this morning, our power was disconnected. Obviously they didn't bother actually checking whether we'd contacted them. And they're trying to claim that we now need to pay a reconnection fee. Good luck with that, we're not paying anything more than our bill, seen as we hadn't been given any opportunity to pay any bill to start with.

Needless to say, we're not staying with Mercury.